A-Z Guide

An A-Z Guide to answer any questions you might have about your visit to the Pontchartrain Convention & Civic Center

  • ADA

    Accessible (ADA) Parking
    Accessible (ADA) Seating
    Accessible (ADA) Seating Relocation Policy

    Relocation Policy Requests for aid and service should be made at least ten (10) business days prior to event. The ADA Facilitator may be unable to fill a request if made less than ten (10) business days in advance of an event. The ADA Facilitator can be contacted at (504) 465-9985 or zmeyers@pontchartraincenter.com.

  • Address

    Pontchartrain Convention and Civic Center
    4545 Williams Blvd
    Kenner,  Louisiana 70065

  • ATM Machine

    The ATM machine is located in the lobby next to the box office.

  • Baby Changing Stations

     Changing stations are available in the restrooms at the following locations:

    • Restrooms next to the administration office
    • Hall C restrooms
  • Banners/Signs/Flag

     Banners/Signs/Flags are generally allowed if they meet the following conditions:

    •     They are in good taste
    •     They are not deemed offensive
    •     They do not include profanity
    •     They do not obstruct the view of any guests or any existing Pontchartrain Center signage
    •     They do not present a safety hazard

    Venue Management reserves the right to remove Banners/Signs/Flags at any time.

    Venue/Signs/Flags of a commercial nature are not permitted without specific permission from Venue Management.
    Please note these guidelines may change at any time due to event specifics, Show Management requests, etc.

  • Box Office

    The Pontchartrain Center Box Office is located on the west side of the lobby next to the administration office and sells tickets for all events at the SMG-managed complex from 9:00 AM – 12:00PM & 1:00PM-4:00PM Monday through Friday.  For Box Office hours on event day, please refer to the event information page for that specific event.

    Box Office Contact Information: (504) 465-9985.

    Tickets to Pontchartrain Center events can also be purchased through Ticketmaster at 1-800-745-3000 or online via Ticketmaster.com.

  • Camera & Recording Policies

    For camera and recording policies for a particular event, please refer to the event information page for that specific event.

  • Catering

    All catering is provided exclusively in-house by Messina's Spectra Food Services. Outside food and beverages of any kind may not be brought into the Center.

  • Concessions

    All concessions are provided exclusively in-house by Messina's Spectra Food Services. Outside food and beverages of any kind may not be brought into the Center.

  • Credit Cards

    All major credit cards are accepted at all permanent concession locations and the Box Office.

  • Directions

    Please refer to the parking and directions section of this website.

  • Door Opening

    Door opening is at the discretion of Show Management. For opening times, please refer to the event information page for that specific event.

  • Drones

    The possession, operation, or use of an unmanned aircraft system (UAS) or drone is prohibited on The Pontchartrain Center property without prior written permission from management.  Furthermore, persons operating a UAS on Pontchartrain Center property may be subject to criminal or civil penalties by the Federal Aviation Administration (FAA).

  • Duplicate Tickets

    Patrons with illegally duplicated tickets will not be allowed entry into the Pontchartrain Center.

  • Elevators

    The guest elevator is located next to the admin restrooms.  The freight elevator is located in the back corridor.

  • Employment

    For employment opportunities, please click here.

  • Entrances

    Entry location varies per event. For information about entrances for an event, please refer to the event information page for that specific event.

  • Entry Screening

    Depending upon the nature of an event or when considered necessary by SMG and Show Management, a visual or full search will be conducted by the Pontchartrain Center on all patrons prior to entering the Center.  Patrons not willing to comply with search procedures prior to entering the Center may return their tickets immediately to their point of purchase.

    For a listing of prohibited items for an event, please refer to the event information page for that specific event.

  • Event Booking

    The Center can accommodate events small and large, from private parties to large-scale public events.

    For inquiries on events please email sales@pontchartraincenter.com.

  • Eviction Policy

    The following behaviors and/or activities are causes for eviction from the Center:

    • Use of profanity or unacceptable language of any type
    • Possession of illegal or unauthorized items 
    • Inappropriate or offensive dress
    • Public intoxication
    • Entering or attempting to enter any “off limit” area such as the playing surface, stage area, backstage, or restroom of the opposite sex
    • Participating in a fight or instigating a physical or verbal altercation
    • Verbally abusing, threatening, or intimidating other patrons or Venue Management 
    • Throwing objects of any type
    • Possession of stolen or counterfeit tickets
    • Possession of unauthorized banners or signs

    Smoking indoors

  • Explore Kenner

    While visiting the City of Kenner, you may want to extend your stay.  Kenner is the 6th largest city in Louisiana and is part of Jefferson Parish.  It is filled with history, great southern cuisine, shopping and gambling.

    To learn more about what this amazing city has to offer

  • Food & Beverage

    Food & beverages are available for purchase during all Center events. Outside food and beverages are not allowed in the Center.

    All concession stands in the Pontchartrain Center accept credit cards.

    For more information on Food & Beverage click here.

  • Hearing Assistance

    Complimentary hearing assistance devices are available.  Identification is required in order to check out the device.  Identification will be returned to the patron upon return of the device following the event.

    Requests for aid and service should be made at least ten (10) business days prior to event. The ADA Facilitator may be unable to fill a request if made less than ten (10) business days in advance of an event. The ADA Facilitator can be contacted at (504) 465-9985 or xmeyers@pontchartraincenter.com.

  • Hotels

    A listing of all hotel properties convenient to the Center can be found on the Jefferson Convention and Visitor’s Bureau website at www.visitjefferson.com.

  • Lost & Found

    For lost and found information during an event, patrons should check with the manager on duty.  After an event, patrons should call the receptionist at (504) 465-9985 for more information.

  • Strollers

    Strollers are generally allowed into the Center, however please  refer to the event information page for that specific event.

  • Parking

    The SMG managed complex has a total of three (3) parking lots for public parking which can accommodate approximately 1,300 vehicles. The parking lots are the east lot (located off of Williams Blvd next to the Hilton Garden Inn), the west lot (adjacent to the center) and the auxiliary lot also known as the RV lot across from the west lot.  Parking is complimentary to the attendee. 

     

  • Patron Conduct

    The Pontchartrain Center Management and Staff are committed to creating a safe, comfortable and enjoyable experience for all. Any conduct detrimental to the safe and proper operation of an event such as, but not limited to, abusive language, threats, assault, vandalism, theft and all other inappropriate actions will result in immediate eviction from the premises or arrest and prosecution as appropriate. Patrons are encouraged to report all such behavior to any Center team member.

    The following behaviors or activities are causes for eviction from the Center: 

    • Use of profanity or unacceptable language of any type
    • Possession of illegal or unauthorized items 
    • Inappropriate or offensive attire
    • Public intoxication
    • Entering or attempting to enter any “off limit” area such as stage area, backstage, or restroom of the opposite sex
    • Fighting or instigating a physical or verbal altercation
    • Verbally abusing, threatening, or intimidating other patrons or building employees
    • Throwing objects of any type
    • Possession of stolen or counterfeit tickets
    • Possession of any unauthorized banners or signs
    • Attempted resale of tickets

    Any other conduct deemed inappropriate by Venue Management will also result in eviction.

  • Prohibited Items

    • Animals (with the exception of service dogs)
    • Banners (large or in poor taste)
    • Containers of any kind 
    • Contraband
    • Glass
    • Large/oversized bags. Maximum bag size is 12" x 12"
    • Laser pointers
    • Noisemakers
    • Outside food and drink
    • Projectiles
    • Weapons
    • Sticks, bats, poles, clubs (includes selfie sticks)
    • GoPros
    • Tablets/iPads
    • Video and audio recording devices
    • Backpacks/knapsacks
    • Helium balloons
    • Glitter
    • Stickers
    • Fireworks
    • Mace
    • Any other item(s) deemed unacceptable by Venue Management 

    If any prohibited items are revealed during a search, the patron(s) will be permitted to return to their vehicle with the item(s) or they can dispose of the item(s) with the exception of contraband. All and any contraband will be confiscated. The Center will not store any personal belongings or items of any type.

  • Public Transportation

    A public transportation stop is located on Williams Blvd near the Pontchartrain Center.

  • Restrooms

    The Center has 4 women’s restrooms, 4 men’s restrooms, and one family restroom (located in the lobby area of Hall C) conveniently located throughout the facility.  Disabled facilities are provided in all restrooms.

  • Seating Capacities & Seating Charts

    The Pontchartrain Center has flexible seating configurations with the ability to accommodate in excess of 4,000 attendees.

    For event-specific floor plans please contact the sales department at 504-465-9985.

  • SMG

    Founded in 1977, SMG provides management services to more than 230 public assembly facilities including convention and exhibition centers, arenas, stadiums, theaters, performing arts centers, equestrian facilities, science centers and a variety of other venues. With facilities across the globe, SMG manages more than 15 million square feet of exhibition space and more than 1.5 million sports and entertainment seats. As the recognized global industry leader, SMG provides venue management, sales, marketing, event booking and programming, construction and design consulting, and pre-opening services for such landmark facilities as McCormick Place & Solider Field in Chicago, Moscone Convention Center in San Francisco, Houston’s NRG Park and the Mercedes-Benz Superdome in New Orleans.

    SMG is an affiliate of American Capital Strategies Ltd. (NASDAQ: ACAS).

    SMG Corporate Office
    300 Conshohocken State Rd., Suite 770
    West Conshohocken, PA 19428
    (610) 729-7900

  • Will Call

    Will Call is located at the Pontchartrain Center Box Office.  A photo ID of the person who placed the order is required to receive the ticket.

    For Will Call hours on event day, please refer to the event information page for that specific event.

  • Smoking

    Smoking inside the Pontchartrain Center is prohibited by law.  Inhaling e-cigarettes is not permitted inside the Pontchartrain Center.

  • Social Media

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  • Solicitation

    The distribution of promotional items, flyers, pamphlets, printed materials, as well as the solicitation of signatures and autographs, is not permitted on Center property without prior, written authorization from Venue Management.

  • Stolen Tickets

    Stolen tickets should be reported to law enforcement authorities. Upon the production of a theft report and an initial purchase receipt, the Pontchartrain Center will make reasonable accommodations for replacement tickets.

  • Tailgating

    Tailgating is not allowed on Center property or parking facilities unless approved by management.

  • Ticket Reselling

    The resale or attempted reselling of tickets on Pontchartrain Center property is prohibited by law.   Violators will be removed from the premises and subject to arrest and prosecution as appropriate.

  • Tickets

    The Pontchartrain Center Box Office is located on the west side of the lobby next to the admin office and sells tickets for all events at the SMG-managed complex from 9:00 AM – 1:00PM & 2:00PM-4:00PM Monday through Friday.  For Box Office hours on event day, please refer to the event information page for that specific event.

     

    Box Office Contact Information: (504) 465-9985

     

    For non-ticket master events, tickets can be purchased at the door the day of the event.

  • Ticket Refunds

    Refunds and exchanges are not allowed unless there was a change to the date or time of the show.   All refunds are done at the point of purchase location.

  • Venue Management

    The Pontchartrain Center is managed by SMG, the world leader in private management for public facilities.  For more information about SMG, click here.

  • Video Cameras

    For video camera policies, please refer to the event information page for that specific event.

  • Website Links

  • Wheelchairs

    The Center does not have wheelchairs available to use or rent.